Privacy Policy

1. Introduction

PropSight, operated by Vallateral ("we," "us," or "our"), operates the PropSight Property Inspection Platform at propsight360.app. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile inspection interface, and SMS/email messaging services.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, and mailing address provided by your lender, loan servicer, or inspection company when scheduling a property inspection.
• Property Information: Subject property address, property type, occupancy status, and condition details submitted during the inspection process.
• Photos and Media: Property photos and floor plan data uploaded during the inspection process.
• Usage Data: Information about how you interact with our platform, including access times, pages viewed, and device information.
• Communication Data: Records of SMS messages and emails sent to you as part of the inspection workflow.

3. How We Use Your Information

We use the information we collect to:

• Facilitate property inspection workflows between lenders, inspection companies, and homeowners/borrowers.
• Send transactional SMS messages and emails containing inspection links, reminders, and status updates.
• Generate inspection reports for the ordering party (lender or inspection company).
• Improve our platform's functionality and user experience.
• Comply with legal obligations and enforce our terms of service.

4. SMS/Text Messaging Program

When your lender or inspection company orders a property inspection and provides your phone number, you may receive transactional SMS messages from PropSight. These messages include:

• An initial message with a secure link to complete your property inspection.
• Reminder messages if the inspection has not been completed.
• Floor plan scan instructions and links (if floor plan service is included).
• Inspection completion confirmations and status updates.

We do not send marketing or promotional messages. All SMS communications are strictly transactional and related to your scheduled property inspection. Consent to receive SMS messages is not a condition of purchasing any goods or services.

For complete SMS program details, opt-in methods, and opt-out instructions, please see our dedicated SMS Terms & Conditions.

5. Mobile Phone Number Privacy

Your phone number may only be shared with our SMS delivery provider (Twilio) for the sole purpose of transmitting messages to you. Twilio is contractually bound to use your phone number only for message delivery and is prohibited from using it for any other purpose.

6. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

• Ordering Parties: The lender, loan servicer, or inspection company that ordered the inspection receives the completed inspection report and associated data.
• Service Providers: Third-party services that help us operate our platform (e.g., Twilio for SMS delivery, SendGrid for email delivery, cloud hosting providers). These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, regulation, or legal process.

Your personal information, including your mobile phone number, will not be shared with third parties for marketing or promotional purposes under any circumstances.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL) and at rest, access controls, regular security assessments, and secure authentication mechanisms.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Inspection data is retained in accordance with industry requirements for mortgage and lending documentation. You may request deletion of your data at any time, subject to legal retention requirements.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information (subject to legal retention requirements).
• Opt out of SMS messages at any time by replying STOP to any message.
• Get help by replying HELP to any SMS message for support information.

10. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information, including mobile phone numbers.

11. Children's Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need assistance with SMS messaging, please contact us at: